Frequently Asked Questions
1xbed FAQ — Answers to All Your Questions
Account, deposits and withdrawals, bonuses, gameplay, and security — detailed answers to the most common questions from Bangladeshi players, all in one place.
Our Help Center
1xbed is a trusted online gaming platform for players in Bangladesh. Whether you are new or experienced — from creating an account to withdrawing money via bKash, using bonuses, or placing a bet on BPL — having the right information matters. Below we have provided detailed answers to 23 questions across four main categories. If you cannot find the answer you need, our 24/7 Bengali live chat support is always ready.
Account and Registration
To open an account at 1xbed, you need an active mobile number or email address and a valid ID. The registration process is entirely online and takes just a few minutes. Only those aged 21 or above can create an account.
Only one 1xbed account can be created per mobile number or email address. Creating multiple accounts goes against our rules and risks having your account suspended. One account is all you need for a safe and fair experience.
Click the "Forgot password?" option on the login page and enter your registered mobile number or email. An OTP or reset link will be sent to you. Once you set a new password, you can log in to your 1xbed account right away.
KYC verification keeps your account secure and helps prevent fraud. Simply upload a clear photo of your national ID or passport to complete verification. Once verified, the withdrawal process becomes faster and smoother.
Deposits and Withdrawals
The minimum deposit at 1xbed is ৳200, and this applies to every payment method — bKash, Nagad, Rocket, Upay, and bank transfer all follow the same rule. It is popular among players because deposits are easy and fast.
Deposits via bKash are usually instant or credited within a few minutes. There may occasionally be a short delay due to banking hold-ups, but in most cases the balance updates within 5 minutes. If you have an issue, contact the 24/7 live chat.
The minimum withdrawal at 1xbed is ৳500. Withdrawal requests are generally processed within 15 minutes to 2 hours. Withdrawals via bKash and Nagad are the fastest.
1xbed does not charge any deposit or withdrawal fees. However, your payment provider (such as bKash, Nagad, or a bank) may apply their own service charges. It is a good idea to check the terms of your payment provider before depositing or withdrawing.
Log in to your 1xbed account, go to the Cashier section, select "Withdrawal", and choose Nagad. Enter your Nagad number and the amount — minimum ৳500 — then confirm. The money will reach your Nagad account within 15 minutes to 2 hours.
Games and How to Play
1xbed offers betting on cricket, football, kabaddi, and various other sports. There is also a large collection of slots, live casino, fishing games, crash games, and table games. Popular titles including Aviator, Fortune Tiger, and Gates of Olympus are available at all times.
To bet on BPL matches, log in to your 1xbed account and select Cricket in the Sports section. From there, choose a live or upcoming BPL match, click on your preferred market, enter the amount on the bet slip, and confirm. Both live betting and pre-match betting are available.
RTP (Return to Player) is the percentage of total wagers a game returns to players over the long run — it is a theoretical figure, not a guarantee. Volatility refers to the pattern of how often and how much you win. High-volatility games offer a higher chance of bigger wins but those wins come less frequently.
Yes, 1xbed is fully mobile-friendly. Visit the website in the browser of any Android or iOS smartphone to enjoy all games, betting, and payment features. No separate app download is needed — the full experience is available right in your mobile browser.
In a live casino, you play against a real dealer through a real-time video stream. Roulette, baccarat, blackjack, and tables from Ezugi and Evolution Gaming are available at any time. With a good internet connection, you can enjoy an uninterrupted live gaming experience on mobile as well.
Yes, live betting is available at 1xbed for T20 World Cup, ICC Champions Trophy, and other major international tournaments. During matches you can find various betting options such as over-by-over markets, next wicket, and run rate. Special markets for Bangladesh Tigers matches are often available too.
Bonuses and Promotions
1xbed gives new players a 100% bonus on their first deposit, up to ৳8,000. This means depositing ৳8,000 earns an extra ৳8,000 in bonus funds. A 25x wagering requirement must be met before the bonus can be withdrawn.
A wagering requirement means the bonus amount must be wagered a set number of times before you can withdraw. For the 1xbed welcome bonus, this is 25x. You can gradually meet this requirement by playing on eligible slots or games. The full bonus terms and conditions are available in the Promotions section of your account.
The 1xbed VIP program has three tiers — Bronze, Silver, and Gold. You move up to higher tiers based on your activity and loyalty through regular play. Each tier comes with weekly cashback and exclusive benefits.
Bronze members receive up to 0.3% cashback per week. Moving up to Silver brings up to 0.7%, and reaching the top tier Gold gives up to 1.0% cashback per week. Cashback is credited to your account automatically every week.
1xbed runs referral and special promotions from time to time. To find out about current offers, check the Promotions section of your account or ask our 24/7 live chat support. New offers come regularly, so keep an eye on the platform.
Security and Responsible Gaming
1xbed uses SSL encryption technology to keep all your information and transactions secure. The games on the platform run on a verifiable Random Number Generator (RNG), which ensures fair play. We always operate with transparency and integrity.
1xbed takes responsible gaming seriously. You can set deposit limits, session time limits, or enable self-exclusion in your account settings. If you need help, contact our live chat support and our team will assist you.
No. 1xbed is for those aged 21 and above only. Creating an account as a minor is strictly prohibited. We take age verification very seriously and reserve the right to verify accounts in cases of doubt.
The 1xbed support team is available 24 hours a day, 7 days a week via live chat in Bengali. You can also contact us by email at [email protected]. We respond quickly to any technical issues, payment queries, or account-related matters.
All your personal information and financial data are protected through SSL encryption. 1xbed never sells or shares your information with third parties. To learn more about our privacy practices, visit the Privacy Policy page.
Still have questions?
Our Bengali support team is available 24 hours a day, 7 days a week. Chat with us directly on live chat or reach us by email — whichever way you get in touch, we respond quickly.
Contact Us on Live Chat
Live Chat
Click live chat for instant support — service available in Bengali.
Email
[email protected] — you will usually get a reply within a few hours.